Remote Access


GenMark is committed to being your Long Term Partner and helping you provide the best service to your institution and patients.  Not only can you reach our industry leading Technical Support Team 24/7, but they can also reach directly into your lab if you choose to enable our unique Remote Access capabilities on the ePlex® System.

Remote Access provides an innovative, proactive and easy-to-use utility to support ePlex systems in your lab. This tool establishes a secure network connection between the GenMark Technical Support Team and the ePlex instrument. Support through Remote Access ensures timely resolution of issues with minimal impact to lab workflow all while maintaining the security of patient data and laboratory operations.

Optimize System Performance and Minimize Downtime

Remote Access is just another way that ePlex is Optimized for the Lab by providing a unique service capability that enables:

  • On-demand remote troubleshooting and log transfer
  • Enhance service response and issue resolution time
  • Reduce site operator time assisting with issue resolution
  • Analyze system performance
  • Review instrument configuration settings

Data Security Features

GenMark is committed to the integrity of Protected Health Information (PHI) and the security of customer networks and information systems. ePlex Remote Access is equipped with an advanced suite of security features.

  • Secured data transfer using 256-bit Advanced Encryption Standard (AES) SSL
  • Connections established only with site operator approval
  • HTTPS PORT 443 to securely connect with dedicated GenMark support server
  • Data does not contain ANY identifiable patient data
  • Meets CLSI security standard for remote connections in laboratories

Prompt and Secure 24/7 Real-Time Remote Support

The True Sample-to-Answer Solution®

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