At GenMark, we collect Personal Information and Non-Personal Information about you. “Personal Information” is any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or household as well as inferences drawn from this information. “Non-Personal Information” is information that must be combined with other information to identify you personally.
GenMark collects Personal Information in the following general categories: personal identifiers, information in customer records, characteristics of protected classes, commercial information, biometric information, internet or other network activity, geolocation data, electronic data, professional or employment information, education information, and inferences drawn from any of the above. More specifically, we collect the following categories of Personal Information about website visitors, customers, prospective customers, suppliers and other employees or third parties:
Basic data: Name, gender, title, organization, job responsibilities, phone number, mailing address, email address, and contact details.
Special categories of data: in limited circumstances, where you have provided us with such information: religious or other beliefs, racial or ethnic origin, sexual orientation, health data and details of trade union membership.
Registration data: Newsletter requests, event/seminar registrations, dietary preferences (excluding special categories of data), subscriptions, downloads, and username/passwords.
Customer service data: invoicing details, payment history, and customer feedback.
Marketing data: Data about individual participation in conferences and in-person or on-line seminars, credentials, associations, product interests, and preferences.
Compliance data: Government identifiers, passports or other identification documents, dates of birth, beneficial ownership data, and due diligence data.
Job applicant data: Data provided by job applicants or others on our websites or offline in connection with employment opportunities.
Employee data: If you work for GenMark or one of our temporary staffing agencies or business partners (collectively “organization”), the information we collect about you may include your contact information, details of your employment and our relationship with you. This information may be collected directly from you, or provided by your organization. Your organization should have informed you that your information would be provided to us, and directed you to this Policy.
Visitor data. We collect information about visitors to our premises. We may record information on your visit, including the date and time, who you are visiting, your name, employer, contact details and vehicle registration number. If you have an accident at our premises, this may include an account of your accident.
Device data: Computer Internet Protocol (IP) address, unique device identifier (UDID), cookies and other data linked to a device, and data about usage of our websites (Usage Data).
Whenever you use our website we may collect Non-Personal Information from you, such as your IP address, zip code, browsing history, search history, and registration history, interactions with the website and Platform (“Platform” means GenMark’s customer resource center and/or instruments), quarry information, pricing data, research history, location, referring URL, browser, operating system, data usage, data transferred, and Internet service provider.
Please be aware that GenMark may collect and aggregate Personal Information from our website and Platform and may anonymize that information for our own research or internal purposes. Once such data has been anonymized, it cannot be traced back to you, the user.
This section explains the purposes for which the categories of Personal Information shall be used. To use GenMark’s website or Platform, you agree that GenMark may use your Personal Information:
We do not sell, rent, release, disclose, disseminate, make available, transfer, share or otherwise communicate Personal Information we collect directly from you or about you with other businesses or a third party for monetary or other valuable consideration. GenMark reserves the right to sell, transfer, exchange or otherwise give aggregated lists of user data which do not contain Personal Information.
Although you are disclosing your information to GenMark, GenMark shares this information with third party individuals and organizations, including service providers, contractors, web hosts, and others, to perform functions and provide services to us for which GenMark does not receive valuable consideration.
Please be aware that once the information is transferred your privacy rights may change.
A cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time.
We use the following types of cookies:
If you decide to provide us with your contact information, you agree that we may send you communications via text and emails. However, you may unsubscribe from certain communications by clicking on the unsubscribe link in the relevant communication or contacting us at firstname.lastname@example.org or calling 1.800.373.6767 and ask to speak to a privacy compliance manager.
We currently do not offer functionality for you to opt out through “do not track” listings.
If you have submitted information to our website you will be unable to edit that information. When using our Platform, you are able to access, edit and delete your information via the Platform interface.
If at any time, you have any questions or wish to review or change any of your information collected by us, please contact us at email@example.com or call 1.800.373.6767 and ask to speak to a privacy compliance manager.
If you wish to have any of your Personal Information removed from GenMark’s records, please contact us. With each removal request you must list the information you wish to have deleted. Please be aware that removal requests are not processed instantaneously. There may be a reasonable delay in removing any information requested.
As GenMark collects data from multiple sources, a single removal request may not eliminate all of your Personal Information listed in our database. Therefore, you may be required to submit multiple requests. If your information repeatedly reappears, please contact us.
You may make a removal request by sending an email to firstname.lastname@example.org. Please label the subject of the email with the following “Removal Request.” You may also call 1.800.373.6767 and ask to speak to a privacy compliance manager.
Where you have requested modification or deletion of your Personal Information, we may keep just enough of your Personal Information to ensure that we comply with your requests. We may also keep inaccessible copies of your information for a commercially reasonable period of time.
Reasonable security measures are defined as how a reasonably prudent company in the same or similar circumstances would behave. GenMark implements reasonable security measures to protect your data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We have implemented technical, organizational, and physical security measures in an effort to safeguard the PI in our custody and control. Such measures include:
However, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we can make no guarantees as to the security or privacy of your information. For this reason, we recommend that you use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats. It is your responsibility to safeguard your passwords and User IDs and to notify us using one of the contact methods listed below if you ever suspect that your password or User ID for one of our Services has been compromised. You are solely responsible for any unauthorized use of our Services conducted via your password and User ID.
You must be over the age of 18 to use our website and Platform.
We intend to fully comply with American and international laws respecting children’s privacy. Therefore, we do not collect or process any information for any children as defined by applicable law. If you are a child using our website or Platform, please stop immediately and do not submit any information to us. If we learn we have collected or received Personal Information from a child without verification of parental consent, we will delete that information. If you believe we might have any Personal Information from or about a child, please email us at privacy@genMarkdx.com or call 1.800.373.6767 and ask to speak to a privacy compliance manager.
Pursuant to California law, California residents may request information from us concerning: the categories and specific pieces of Personal Information we have collected; the categories of sources from which the Personal Information is collected; the business or commercial purpose for which we collect or sell the Personal Information; the categories of third parties with whom we share Personal Information; and the specific pieces of Personal Information we have collected. Within 45 days of receiving a verifiable consumer request (as defined in AB 375), GenMark will promptly take steps to disclose and deliver, free of charge to the consumer, the Personal Information required by the CCPA. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary, provided the consumer is provided notice of the extension within the first 45-day period. The disclosure shall cover the 12-month period preceding GenMark’s receipt of the verifiable request.
The information will be delivered in writing and delivered through the consumer’s account with GenMark, if the consumer maintains an account with GenMark, or by mail or electronically, and if provided electronically, the information shall be in a portable and, to the extent technically feasible, in a readily useable format that allows the consumer to transmit this information to another entity without hindrance. GenMark may provide Personal Information to a consumer at any time, but shall not be required to provide Personal Information to a consumer more than twice in a 12-month period.
You also have the right to ask us to delete the Personal Information we maintain regarding you. If GenMark receives a verifiable request from a consumer to delete the consumer’s Personal Information, GenMark will delete the consumer’s Personal Information from its records and direct any service providers to delete the consumer’s Personal Information from their records.
GenMark is not required to comply with a consumer’s request to delete the consumer’s Personal Information if it is necessary for GenMark to maintain the consumer’s Personal Information in order to: (1) Complete the transaction for which the Personal Information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer; (2) Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; (3) Debug to identify and repair errors that impair existing intended functionality; (4) Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; (5) Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code; (6) Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent; (7) To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business; (8) Comply with a legal obligation; or (9) Otherwise use the consumer’s Personal Information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.
If you are a California resident and would like to make such a request, please submit your request in writing to email@example.com or call Toll-free: 1.800.373.6767 and ask to speak to a privacy compliance manager or visit our website at www.genmarkdx.com. GenMark will not discriminate against you for exercising any of these rights.
GenMark respects the rights of persons living within the European Economic Community (EEC) and the rights afforded to them under the General Data Protection Regulation (GDPR). You have the right (subject to certain limitations) to confirm that GenMark is processing your Personal Information, to access the Personal Information we keep about you, to restrict or object to the processing of your Personal Information, and to rectify, erase, and port your Personal Information.
If you wish to exercise any of these rights, please contact us as set out below.
You have the right to:
The right to be informed
GenMark wishes to keep you informed as to what we do with your Personal Information. We strive to be transparent about how we use your data.
The right to access
You have the right to access your information at any time. Please contact us at firstname.lastname@example.org or call 1.800.373.6767 and ask to speak to a privacy compliance manager if you wish to access the Personal Information GenMark holds about you.
The right to rectification
If the information GenMark holds about you is inaccurate or incomplete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data. Please contact us for more information: privacy@GenMarkdx.com or call 1.800.373.6767 and ask to speak to a privacy compliance manager.
The right to erasure
You have the right to request that GenMark erase all your personal data. If you wish to do so, please contact our team at email@example.com or call 1.800.373.6767 and ask to speak to a privacy compliance manager.
The right to restrict processing
You have the right to ask GenMark to restrict how we process your data. This means we are permitted to store the data but not further process it. We will only keep enough data to ensure that we can accommodate any additional requests. Please contact our team at: firstname.lastname@example.org or call 1.800.373.6767 and ask to speak to a privacy compliance manager.
The right to data portability
GenMark must allow you to port and reuse your personal data for your own purposes across different platforms. Please contact our team if you wish to receive additional information on how to port your data elsewhere: email@example.com or call 1.800.373.6767 and ask to speak to a privacy compliance manager. This right only applies to personal data that you have provided to us as a data controller.
The right to object
You have the right to object to GenMark processing your data even if our processing is due to legitimate purposes as described in our Privacy Notice. If you have any objections, please contact our team at firstname.lastname@example.org or call 1.800.373.6767 and ask to speak to a privacy compliance manager.
The right to withdraw consent
If you have given us your consent to process your data but change your mind later, you have the right to withdraw your consent at any time, and GenMark must stop processing your data. If you want to withdraw your consent, please contact our team at: email@example.com or call 1.800.373.6767 and ask to speak to a privacy compliance manager.
GenMark is the data controller in relation to any Personal Information that GenMark processes about you and is responsible for ensuring that such processing complies with applicable data protection laws, including the European Union GDPR.
We have put in place safeguards reasonably designed to make sure your Personal Information remains adequately protected when transferred out of the EEC.
If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Local data protection authorities can be accessed here:
Please note that some of these rights may be limited where we have an overriding interest or legal obligation to continue to process the Personal Information or where data may be exempt from disclosure.
If you are in the EEA and would like to exercise any of those rights, please email us at firstname.lastname@example.org or call 1.800.373.6767 and ask to speak to a privacy compliance manager. Provide enough information to identify yourself (e.g., name, email address, etc.); Provide proof of your identity and address; and provide the information to which your request relates.
We transfer Personal Information to jurisdictions as necessary for the purposes described above, including to jurisdictions that may not provide the same level of data protection as your home country. In particular, our website is hosted on servers in the United States. If you are located in a non-US jurisdiction, the transfer of Personal Information is necessary to provide you with the requested information and/or to perform any requested transaction. To the extent permitted by law, such submission also constitutes your consent for the cross-border transfer.
If you have any questions or require additional information related to our information collection practices, please contact us at email@example.com or call Toll-free:800.373.6767 and ask to speak to a privacy compliance manager.